Unfortunately, breakdowns do happen. That's why we're partnered with the RAC and Kwikfit to resolve any issues and get your car back on the road as soon as possible.
In the event of a breakdown, HubbaCar Drivers are advised to contact both the RAC and you as the Owner to advise of the situation.
RAC will then come out and assess the car (on average within 30 minutes) and whether the car can be fixed at roadside (4 out of 5 on average can). If the car cannot be assisted at roadside, the car will be taken to the nearest Kwikfit garage for more substantial repairs.
All point of call charges are settled by HubbaCar (up to a maximum of £250) and then later recharged to the Owner or Driver depending on the reason for breakdown. This is agreed as part of the rental agreement. HubbaCar is aided in determining who is liable as our support team receives a report from the RAC with details of the break down and likely causes of said break down (whether existing mechanical fault or due to Driver damage). Should the repair cost more than £250 total, the Owner's written permission will be required to carry out the repair.
In most cases, if the car has broken down due to a mechanical fault then the liability would be on the HubbaCar Owner.
However, if the car has broken down due to collision, is due to tyre damage (punctures etc) or the windscreen is damaged then the liability would be on the HubbaCar Driver.
We ask all HubbaCar Drivers to make sure they carefully check the status of the tyres and the windscreen for any chips before taking possession of the vehicle.