Unfortunately, punctures do happen and that's why we are partnered with the RAC and Kwik Fit in the event of these situations.
As per the rental agreement and our terms and conditions, tyre damage is the responsibility of the Driver and as such, the Driver should thoroughly inspect the tyres prior to taking possession of the vehicle.
Should a puncture occur, we recommend taking the following steps:
Firstly check if the car has a spare wheel. If so, fit the spare wheel as appropriate, notify the owner of the puncture and get on your way. Please ensure you replace the spare tyre before returning the vehicle (on a like for like basis) and assure the owner you will do so. We also recommend keeping the punctured tyre in the boot of the car in case the owner wants to assess it.
If the spare wheel is a temporary wheel, then please take the car to the nearest Kwik Fit and get the punctured tyre replaced and fitted. Put the spare wheel back in the boot of the car.
If the car does not have a spare or temporary wheel, simply call RAC on 0333 202 3022 and tell them where you are located and the Number Plate of the car.
The RAC will usually be with you within 30 minutes so make sure you are waiting in a safe location. Please do not stay in the car. The RAC will check and see if the tyre can be repaired or changed and will do so if possible. If they do not have one similar in stock they will take the car to the nearest Kwik Fit.
Kwik Fit are instructed to change all tyres on a "like for like" basis. This means that the tyres will usually be replaced with the exact same brand and size, however if for some reason there isn’t one in stock at both Kwik Fit and the RAC then the tyre will be changed to one "like" it.
As a HubbaCar Driver, the responsibility to change the tyre due to tyre damage is yours, however you are required to get the authority from the Owner on spending more than £250 cumulative at the RAC an Kwik Fit. If the cost is above this, you will need the owner to authorise the work.
If the fee for the new tyre is not settled directly at the Kwik fit or RAC, you as the Driver will be recharged by HubbaCar for the damage.