In the event of a break down, Hubbacar are partnered with the RAC and Kwik Fit to get you back on the road as soon as possible.
Simply call RAC on 0333 202 3022 and tell them where you are located and the Registration Number of the vehicle. If asked, please also quote the reference number AIR1 to the recovery person.
The next step would be to contact the HubbaCar Owner via Hubbacar messenger, Phone Call (leave a voicemail if no one picks up) or SMS.
The RAC will usually be with you within 30 minutes so make sure you are waiting in a safe location. Please do not stay in the car.
All point of call charges are settled by HubbaCar (up to a maximum of £250) and then later recharged to the Owner or Driver depending on the reason for breakdown. This is agreed as part of the rental agreement. HubbaCar is aided in determining who is liable as our support team receives a report from the RAC with details of the break down and likely causes of said break down (whether existing mechanical fault or due to Driver damage). Should the repair cost more than £250 total, the Owner's written permission will be required to carry out the repair.
87% of all breakdowns are recovered roadside, however in the case the car cannot be fixed, the car will be taken to the nearest Kwik Fit. As a HubbaCar Driver you will have authority of up to £250 to change any parts on the car if needed (£250 including any cost incurred at RAC). If the cost is above this then you will need the Owner to authorise this via messenger or email.
If you cannot get in touch with the HubbaCar Owner at this point then please leave the car at Kwik Fit (not sooner than 24 hours after the initial breakdown).
In the case you need to abandon the car, HubbaCar will reimburse you up to £25 of any travel and will refund you for the remaining days to the rental period, including the day of the breakdown.