In the event of a break down, the HubbaCar Driver will call the RAC and follow the guide lines as set out in our standard break down procedure.
To get back on the road and moving again, the HubbaCar Driver will have authority to to spend up to £250 on recovery and to make appropriate repairs (whether in service fees or to change parts, at RAC or Kwik Fit). If the fee is in excess of £250 cumulative, then the Driver will need to get authorisation from the HubbaCar Owner for any further work or replacement parts.
All point of call charges are settled by HubbaCar (up to a maximum of £250) and then later recharged to the Owner or Driver depending on the reason for breakdown. This is agreed as part of the rental agreement. HubbaCar is aided in determining who is liable as our support team receives a report from the RAC with details of the break down and likely causes of said break down (whether existing mechanical fault or due to Driver damage). Should the repair cost more than £250 total, the Owner's written permission will be required to carry out the repair.
If the Owner disagrees to approve the repair beyond the £250, please contact HubbaCar Support who will advise of the next step. Typically, the car must then be dropped at the nearest Kwik Fit via the RAC. The rental period will then become cancelled and HubbaCar will reimburse the Driver up to £25 travel and refund you any remaining days of the rental period including the day of breakdown.